Refund Policy

Last Updated: February 12, 2026

Thank you for using veov4.org. This refund policy explains when and how refunds may be issued for credits, subscriptions, and generation-related purchases made through the site. By purchasing or subscribing, you agree to this policy.

Subscription and Payment Terms

veov4.org offers the following billing options:

• Credits: Consumable units used to run supported generation tasks.
• Subscriptions: Plans that provide recurring access to credits and premium features.

Payments are securely processed via third-party providers, and usage is tracked in real time.

Refund Policy

We understand that issues can occur. However, due to the nature of digital services and immediately consumable credits, our refund policy includes the following rules:

• Time Limit: Refund requests must be submitted within 3 days of purchase unless applicable law requires otherwise.
• Credit Usage: Once purchased credits have been materially used, the purchase is generally no longer eligible for a refund.
• Service Consumption: If a subscription has already granted credits or premium access that has been used, any refund may be reduced or denied accordingly.
• Fees: Third-party payment processing fees or currency conversion costs may be non-refundable where permitted.

How to Request a Refund

If you believe you meet the eligibility criteria, please submit a refund request through the support or contact channel listed on the site and include the relevant account and purchase details.

1. Account Details: Include the account email or login you used on veov4.org.
2. Order Information: Include the order number, purchase date, and payment amount.
3. Reason for Request: Briefly explain the issue and whether any credits were used.
4. Timing: Submit the request within the applicable refund window.

Processing Refunds

We typically review refund requests within 1 to 2 business days. If a refund is approved, we aim to process it within 24 to 48 hours, though the time required for funds to appear depends on your payment provider.

Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be reflected on this page.

If you have questions, please use the support or contact information available on veov4.org.